Green Box FAQ’s & Policy
Eating local has never been easier or healthier!
Green Box FAQS & Policies
When should I order my Green Box?
Online Store Hours: Saturday 7 AM thru Monday 10 AM (ORDERING DEADLINE): Fill your box with whatever you’d like! The minimum order is $30 but this is only the minimum! Order what you need.
If you have signed up for the Green Box Subscription, you will receive our “Farmer’s Pick” box designed by us, valued at $30, ONLY if you did NOT order your own box. You can pause your account in ADVANCE of the store being closed for the week. You can also donate your box! Email us to arrange for donation greenboxhelp@gmail.com or shop our Community Support section of our online store.
If you are on a Guest Access account, you will never receive a Farmers Pick box, and will only receive a Green Box when you place an order.
How do I log into my account?
If you’ve already signed up for an account, click to visit: greengardensfarm.com/boxcsa and click on the yellow “Member Login” button
Need Help? Contact our staff operated customer service line: 269-241-3387
It is the member’s responsibility to pick-up their box on time
The farm does not reimburse for shares that are not picked up during the pick-up window. Most sites will donate these automatically to their employees/those in need. The farm is an exception to this, but you must contact us within 12 hours after a pick-up is missed.
How do I share or split my Green Box with someone else?
You are welcome to split a box with someone, however, box-splitting is the responsibility of the member who signed up for the box; we do not manage the splitting of boxes. This includes payment: the Primary Member listed on the account is responsible for all payments.
Your box splitter can be added as a Secondary Contact in your Account. Click on the Contact Info tab in your online account to add their email address and click a box so they will receive any member-specific email communications and alerts.
What if I’m going out of town?
You can put a “hold” on your account any time. Log into your account and choose the “Delivery Hold” tab. To access your account, click to visit: greengardensfarm.com/boxcsa & click on the yellow “Member Login” button to log into your account.
Alternatives to putting your subscription on hold are:
Share your Green Box with those who might be interested
Have a friend or neighbor pick your box up while you’re gone
Reach out to Green Gardens & let us know you’d like to donate the box!
Give it to the person who house or pet sits for you while you’re away (please, be sure anyone picking up for you knows to pick-up the box with your name on it and knows the address and hours of the pick-up site).
How do I place my account on hold?
How can I change the location where I pick up my Green Box?
You can update the location where you pick up your Green Box any time- as long as you have NOT already placed an order. Log into your account and under the “Summary” area, you can choose to change your “Pick-Up Site.” Only pick-up sites that are active will be options for you. Site availability changes seasonally. To access your account, visit: greengardensfarm.com/boxcsa and click on the yellow “Member Login” button to log into your account. You can email us if you have an emergency.
How do I update my card I’m using to pay for Green Box?
You can update the payment information for your Green Box any time. Log into your account and click on the “Manage Payments” box.
Next, choose the “Update Details” tab. Click the “Automatically Recurring Payments” option. Now, the green “Continue” box is available. Click “Continue.”
Enter your new information and select “Save.”
To access your account, visit: greengardensfarm.com/boxcsa and click on the yellow “Member Login” button to log into your account.
What is the cancellation policy for Green Box?
You can cancel your account at any time. We please ask that you do this ahead of Monday at 10 am when the store closes. You cannot cancel an order after the store is closed IF an order has already been placed. We are beginning to process your order already and cannot make changes - this includes Farmers Pick Boxes!