Green Box Questions & Help

Eating local has never been easier or healthier!

Green Box FAQS

When should I order my Green Box?

SUNDAY: If you are receiving a Green Box the following week, you will receive an e-mail titled “Edit Your Green Box.” When you log in, your cart is full with $25 of vegetables/fruits, the “Farmer’s Pick” box.

SUNDAY - 8 AM on WED (ORDERING DEADLINE): You have the opportunity to tweak the box contents with whatever vegetables/fruits (minimum $25) you want plus any add-ons of meat, dairy, eggs, honey, maple syrup, etc. in your box.

Don’t want to edit your box? That’s fine! Some people love the surprise. You will still receive the “Farmer’s Pick” box.


How do I log into my account?

If you’ve already signed up for an account, click to visit: https://csa.farmigo.com/account/greengardens/greengardensdirect to log into your account.


It is the member’s responsibility to pick-up their share on time

The farm does not reimburse for shares that are not picked up during the pick-up window. Most sites will donates these automatically to their employees/those in need. The farm is an exception to this. Boxes can be picked up a day after the pick-up day if needed at the farm.


How do I share or split my Green Box with someone else?

You are welcome to split a share with someone, however, share-splitting is the responsibility of the member who signed up for the share; we do not manage the splitting of shares. This includes payment: the Primary Member listed on the account is responsible for all payments – do not divide the cost and pay half/have your share-splitter pay half. You pay us for everything and have your share-splitter reimburse you for their half.

Your share splitter can be added as a Secondary Contact in your Account.  Click on the Contact Info tab in your online account to add their email address and click a box so they will receive any member-specific email communications and alerts.


How do I sign-up and pay for a Green Box?

What if I’m going out of town?

You can put a “hold” on your account any time. Log into your account and choose the “Delivery Hold” tab. To access your account, visit: https://csa.farmigo.com/account/greengardens/greengardensdirect and log into your account.

NOTICE for LATE holds: Is it super late and your cart is already full for the weeks you want to put a hold on? There is STILL a way to put a hold on your account. Simply, 1. Log in to your account., 2. Go to store and remove items, 3. Click “Place order,” 4. Follow the regular hold process.

Alternatives to putting your subscription on hold are: to share your Green Box with those who might be interested – have a friend or neighbor pick your box up while you’re gone, or give it to the person who house or pet sits for you while you’re away (please, be sure anyone picking up for you knows to pick-up the box with your name on it and knows the address and hours of the pick-up site).

 
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How can I change the location where I pick up my Green Box?

You can update the location where you pick up your Green Box any time. Log into your account and under the “Summary” area, you can choose to change your “Pick-Up Site.” Only pick-up sites that are active will be options for you. Site availability changes seasonally. To access your account, visit: https://csa.farmigo.com/account/greengardens/greengardensdirect and log into your account.

 
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How do I update my card I’m using to pay for Green Box?

You can update the payment information for your Green Box any time. Log into your account and click on the “Manage Payments” box.

 
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Next, choose the “Update Details” tab. Click the “Automatically Recurring Payments” option. Now, the green “Continue” box is available. Click “Continue.”

 
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Enter your new information and select “Save.”

 
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To access your account, visit: https://csa.farmigo.com/account/greengardens/greengardensdirect and log into your account.


What is the cancellation policy for Green Box?

You can cancel your share at any time. Any credit balance left on your account after all deliveries and fees will be refunded to you by check (see refund policy below).


What is the refund policy for A Green Box?

If you pay weekly under the pay-as-you-go payment plan, no refund is necessary since you do not have a balance.

If you elected to pay the farm $500 or $1000 in up-front credit, we will refund you.

There is a $25.00 processing fee for refunding of any credit balance that results from changes to your subscription initiated by you.  This means balances less than $25.00 will not be refunded.

There is NO processing fee if an error or change on our part necessitates a refund.

Any “Bonus Credit” added at the time a payment was made will NOT be included in the refund amount.

Refunds are made by check within 30 days of the last delivery and are mailed to the address in your account contact info unless you let us know otherwise.